Refund policy

When you shop online you have the right to a “cooling-off” period of 30 days under the UK Consumer rights act 2015.  However, food items are exempt from this, as perishable goods may not reasonable last as long as the stipulated 30-day thresholds. 

Player Ammo food items do generally have a 6-month shelf life, so we will honour returns as long as the product is returned within 30 days of purchase, unopened, undamaged and in its original condition.

We will not be responsible for the return shipping cost and this will not be refunded.  Please also ensure you use a tracked delivery method when returning items to us.

Once your return is received and approval, we will then initiate your refund to your original payment method.  Please allow 7 working days for this to be fully completed.

To initiate your refund, please complete an enquiry form describing your return request, which should include your order number.

Damaged, stolen or lost goods merchandise

If you feel like your product is damaged during transit, please contact us immediately and we will attempt to resolve the matter in partnership with our courier service.  We are not responsible for stolen or lost merchandise. Onus is on the consumer to contact the courier service and to inform them of their stolen or lost merchandise.  As stated in our delivery section, all packages will be scanned, weighed and attached with tracking information to ensure it reaches you safely and in a timely manner.